Shipping and Returns

 

USA SHIPPING

FREE Shipping over $100 - USPS First class Parcel or UPS - Tracked delivery in 3-5 business days

$4.95 - Flat Rate Shipping - USPS First class Parcel or UPS - Tracked delivery in 3-5 business days

$9.95 - Fedex - 2 Day tracked delivery (order by 1pm MDT for same day dispatch).

$44.99 - Next working day tracked delivery (order by 1pm MDT the day before).

 

CANADA SHIPPING

$21.95 - USPS First Class Parcel - Tracked delivery in 3-15 business days

$37.99 - Fedex International Courier - Tracked delivery in 2-5 business days 

Please see Customs Information below

WORLDWIDE SHIPPING

Live outside the USA? For cheaper international shipping, order from our UK store: kapowmeggings.co.uk

$34.99 - $89.99 depending on destination country - Fedex International Priority Courier - Tracked delivery in 4-6 business days

NOTE: Additional duties and fees may be due at customs. See below.

Kapow is an American company. Our products ship from Wyoming, USA. Our warehouse time zone is USA Mountain Daylight Time (MDT), which is 7 hours behind Greenwich Mean Time (GMT -7)

Order cut-off time for same day dispatch is 1pm MDT.

We ship via USPS, UPS, FEDEX & DHL from the USA, and our shipping times & guarantees are based on us relying on their service. We also adhere to USA public holidays.

CUSTOMS TAX / DUTY FEES

Important notice on Customs: Customs departments of every country vary greatly. We can't guarantee you won't experience delays or customs charges, and do not take responsibility for your country's Customs service. You will be responsible for any Customs charges incurred. 

SHIPPING PROTECTION / DELIVERY INSURANCE

We recommend selecting Navidium Shipping Protection when you place your order. For a small fee (usually around $1-3, the exact cost is calculated on the size of your order), this will guarantee replacement or a refund in the event of any Loss or Theft that occurs during delivery. For any questions, please email us at info@kapowmeggings.com

Navidium Shipping Protection is available during the checkout process, and looks like this:

 Navidium Shipping Insurance

Kapow will not be responsible for lost or stolen packages that deselect Navidium Shipping Insurance. 

Note:

  • Claims must be submitted to info@kapowmeggings within 7 days of the order being lost or stolen. 
  • When refunding an item, Navidium Shipping Protection covers the subtotal of the order excluding shipping costs, taxes, and the Navidium Shipping Protection charge.
  • Navidium Shipping Protection does not cover a wrong address entered at the time of placing the order. 
  • Navidium Shipping Protection does not cover an order stuck in international customs. The customer is responsible for any customs fees associated with their country of residence. 
  • If damaged, Navidium requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).
  • If stolen, Navidium requires evidence of a police report on orders over $150

If any of these occur, reach out to us at info@kapowmeggings.com and we will do our best to get you sorted out where possible!

RETURNS & EXCHANGES

We want you to be 100% happy with your Kapow Meggings purchase. If you’re not happy for any reason, return your item(s) in their original condition (not worn other than to try on) for a refund/exchange/store-credit. For hygiene and safety reasons, we only accept underwear returns for items that have not been tried on. Our return period is 30 days from receipt of item. If you would like to return or exchange your order for any reason, please email us at returns@kapowmeggings.com and we’ll get you sorted out. (Refunds exclude shipping costs unless item damaged or faulty).

USA returns:

  1. Email us at returns@kapowmeggings.com for access to the returns portal. 
  2. Generate a prepaid returns slip in the returns portal.
  3. Print your prepaid returns label, attach to package and drop off at the post office.

Note: A $4.95 restocking fee applies to change-of-mind Refunds. Restocking fee is not applied to Exchanges, Store Credit, or Returns due to product faults.

To be eligible to use the prepaid returns portal you must have purchased through our website kapowmeggings.com

International Returns: Email us at returns@kapowmeggings.com to initiate your return. Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest you get postal insurance and a tracking number before sending any items.

Note: A $4.95 restocking fee applies to change-of-mind Refunds. Restocking fee is not applied to Exchanges, Store Credit, or Returns due to product faults.

RETURNING SALE ITEMS

Sale items can be exchanged or returned for store credit, but are not eligible for refunds.

ON REQUEST

If you have a bulk order, or need specific shipping requirements please email us at: info@kapowmeggings.com

MILITARY DISCOUNTS

All active duty, retirees and veterans of the United States Armed Forces, as well as first responders (law enforcement, fire, and EMS), are eligible for a 10% discount on all products when ID is provided.